• How can I get after-sales service from Chuangtu?

    You can contact Chuangtu via phone or Email, Chuangtu will certainly give you reply in 24 hours. You can show your questions or problems in the form of video or picture that would be better for both of us to solve your problems promptly.
  • What is the shipping method for Chuangtu machines?

    If customer orders one small machine with wood package, we will deliver the machine by LCL, If customer orders two or more machines together, we will load them into containers and send them to the port, this will help client save more cost.
  • Can I get overseas service from Chuangtu?

    Chuangtu can provide overseas service including installation, commissioning, training and maintenance for any clients from all over the world, customer only assume the accommodation and airfare for our engineer and pay USD100 as the salary for our engineer everyday.(depending on circumstances)
  • What is the quality of Chuangtu machine?

    Our company has a professional design and manufacturing team, superb design capability as well as strong processing and manufacturing capability, meanwhile our products have obtained CE and ISO certificates, which proves the advantages of Chuangtu machines.
  • What is the warranty about Chuangtu machine?

    We will provide 1 year warranty for Chuangtu machines, during the warranty period, customers can get thorough and timely service and Chuangtu will send the spare parts for replacement of any broken parts on the machine for free.

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